Terms & Conditions

Terms and Conditions of Business - and use of this site.

Please not that when you place an order with us via our website, or by any other means, you will be deemed to have accepted these terms and conditions.

You can also read our Privacy Policy here to learn how we deal with personal information and cookies.

The 17D website is owned and operated by 17D Limited
"17D" and "17D Limited" are brand names under which we focus our miniature railway manufacturing business.
For the time being and until such changes are confirmed here-in, for the purposes of these trading terms, the names "17D Limited", "17D",  refer to the same organisiation. 
 

Our office and works address is:
17D Limited, Units 12 & 13 Via Gellia Mill, Bonsall, Matlock, DE4 2AJ
If you need to contact us, please e-mail us at:  sales@17d.uk
Or call customer services on 01629 825070

General Terms:

1) Making a contract with us:
By placing an order on this site or by any other means, you are making an offer to buy goods. We will confirm that we have received your order, at which point a contract will exist between us.
If the goods you order are not currently available, or there is and extended delay in manufacturing and/or despatching the item(s)we will advise you of the estimated delay, and you will have the option to cancel your order, or wait until the item(s) is/are available.

2) How to place order:
You may place an order, either by using our online shopping cart system, which includes the facility to change quantities, delete items added to the cart in error, or to clear the cart completely. You may also place an order with us by email or telephone.
For orders placed through our website, the availability/lead time shown on product detail pages is an estimate for guidance only. Therefore if delivery time is critical to you please contact us before completing an on-line order. We will always endeavour to meet these times, but please bear in mind that sometimes delays can occur due to circumstances outside our control. If an extended delay occurs, we will contact you to discuss this.
You do not necessarily have to pay for your order online at the time of placing it - we have off-line payment options which are detailed within the site. However, should you use one of the available on-line payment options, you will be protected by our cancellation policy and by the distance selling regulations which we will comply with, should you change your mind, or discover a problem after placing and/or paying for your order, or after receipt. (See Clause  below for more details). See Clause 3 below, with regard to built to order items.

3) SECURITY NOTE: We do not store credit card details nor do we share customer details with any 3rd parties. Our online ordering system, as well as our user registration system, is operated over a secure SSL server connection. Also, we do not handle on-line payments directly through our site - such payments are handled securely by third party, reputable and well known service providers, although the specific service providers used may change from time to time.

4) Goods which are non-stock and/or are built to order: READY TO RUN ROLLING STOCK, LOCOMOTIVES AND BESPOKE ITEMS
Certain items, including all made-to-order Ready to Run Wagons, Ready to Run Carriages, Ready to Run chassis, Locomotives and other bespoke or built to order items, are subject to their own particular additional terms regarding payment and delivery/collection. These are as follows:
When ordering such custom made items where a lead time is involved, a minimum non-refundable deposit of 25% (+VAT) is required to confirm the order. An approximate completion date may be given, for guidance only. Despatch times for made-to-order work cannot be guaranteed. The balance will then be payable, and will be requested, when completion is imminent - usually at the painting stage - and, in all cases, before shipping. Balance must be paid within 14 days of notification that order is complete, whether or not the order is to be shipped or collected immediately. We reserve the right to make a charge for storage if we have to hold finished orders for more than 2 weeks, due to limited storage space. NB: If balance payment is not paid promptly when requested as above, we reserve the right to delay final completion of an order until such payment is received.
 
6) Despatch / Lead times
Please read the following before placing an order. If you have any queries or concerns about despatch times please contact us for clarification before making your payment.
For Online orders through our website, the availability/lead time shown on product detail pages is an estimate for guidance only. Therefore if delivery time is critical to you please contact us before completing an on-line order. We will always endeavour to meet these times, but please bear in mind that sometimes delays can occur due to circumstances outside our control. If an extended delay occurs, we will contact you to discuss this.
 
7) Delivery Process & Methods:
For Online purchases, delivery charges are calculated by the website software, based on the weight of items and the available options for shipping. Where more than one option and cost for shipping is available, you may view and select your preferred method at the checkout stage.
Delivery Methods: We generally use reputable carriers for delivery including UPS, TNT and Royal Mail.
We may occasionally arrange to deliver large items to you using our own transport, depending on distance and practicability.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers.
Collection from Works: If convenient, you may arrange to call at our premises to collect your order. This is highly recomended for large or heavy items such as locomotives, carriages, etc.
For details on our estimated despatch and delivery lead times, please see the preceeding section above.
  
8) Cancellation and returns Policy
Exempt Items:
The following cancellation policy does not apply to bespoke items and models built to order (eg wagons, chassis, coaches, locomotives and non standard laser cut or machined parts and items made to customer's specifications) except where subject to a manufacturing fault. In case of a manufacturing fault or damage during shipping, please contact us immediately to discuss a remedy.

Cancelation and refunds:
Consumers (ie not traders or businesses) have a right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).
Under the distance selling regulations, you can cancel your contract before delivery, and up to 7 working days after delivery. The definition of 'working day' excludes Saturdays, Sundays and public holidays. To do this, please e-mail us or write to us. We will refund your money, including the original postage charges within 30 days of receiving the returned goods. (Return postage/shipping costs will be the responsibility of the customer). You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel after receiving the goods, you must return the goods to us at your own expense. NOTE: You are responsible for the risk of loss or damage when you return goods, so you should take out sufficient insurance to cover their value during shipping/postage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Our cancellation/return policy or any warranty does not affect your legal rights.

9) Warranty and Faulty goods
All items sold by 17D are subject to our 12 month UK warranty against faulty parts or manufacture.
If there is a problem with the goods, please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If a fault is found later on, or if you delay in making a complaint, you may still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not possible or practicable, you may be able to claim a part or full refund of your money. Where a problem is found to be a result of a manufacturing defect, we may re-imburse the cost of your returning the goods to us.
NB: Overseas Orders / Returns  In the event of cancellation or a problem with goods either delivered to, or taken to, an address outside of the United Kingdom, please note that we are not responsible for the cost of returning such goods from overseas. You should also note that our business with you is governed under the Laws of England and Wales.
 
10) Special Notice - Riding / Driving Trucks and Inspection Saloon Driving Car - Use & Safety
Our riding trucks are designed for use by a single average build adult, (plus a single passenger in the case of the Inspection Saloon driving car )and are provided with a braking system which is intended only to provide safe braking for the truck and driver.The driving truck and it's braking system should never be used as a substitute for proper locomotive and / or train braking systems. 
In any event, the brakes must be applied gently, carefully and progressively with only the minimum effort required to bring the wagon to a safe stop, to avoid either locking the wheels causing a loss of braking action, or damage to the brake linkage and operating parts.  Aggressive use of the brakes could cause damage to, or a malfunction of, the braking system.
The purchaser and / or user should satisfy themselves that the product is suitable for their particular circumstances, and we will not be held liable for any accident of damages arising from incorrect use of the truck and it's braking system.
 
Changes to these terms:
These terms were last changed on 1st May 2019
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

17D Limited   --  Company No. 11776389  --  VAT reg no: GB 238 807874